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Introduction
Mphasis consistently delivers global Infrastructure Technology Outsourcing,Applications Services Outsourcing and Business Process Outsourcing services through a combination of technology know-how, domain and process expertise. MphasiS brings to their clients a credible and experienced global leadership team driving service delivery through the next generation global delivery model. MphasiS supports global companies around the world in the improvement of their business processes. We service clients in Financial Services & Insurance, Manufacturing, Healthcare, Communications, Media & Entertainment, Government, Transportation & Logistics, and Consumer & Retail industries worldwide. Client
Company Profile
The world's leading Logistics Company
Objectives
To automate the clearance processes for 99% of low value shipments and over 50% of high value shipments, thus reducing the waiting time for a majority of the volume and bringing shipments into faster circulation Accomplish global sharing of shipment documents and data across regions, enabling resources at different locations to collaborate and share load Challenges Consolidating hidden and distributed business knowledge Aligning of application design with 6x6 initiatives to support common clearance data model across the company Harmonizing disparate requirements from users of multiple countries presently using disparate systems Interfacing with a variety of existing and future systems based on diverse technologies Scope Development of a workflow-based network and integrated user system seeking to accomplish: Transparency and Control across EMEA Maximum automation of processes Based on profile information sets (Customer Profile, Location Profile, Customs Office Profile, Country Profile) and other location specific parameters, automatic generation of desired Clearance Outputs. The solution needs to automate:
- Identification of shipped commodities & mapping with standard harmonized codes
- Deciding clearance location based on instruction evaluation
- Selection of appropriate clearance scheme based on instruction evaluation
- Finalization of scheme process flow & identification of output generation requirements
- EDI communication with local customs
- Linking of image documents
- Optimal Facilitation of manual processes
Manual intervention, wherever required, is facilitated using proactive, task-based work allocation considering availability and expertise of the resources Integration with internal/external systems Road Ahead
Applications
Our Applications services provide companies with technology solutions that are tailor-made to their unique and complex business requirements. MphasiS prides itself on world class architecture skills and predictable, high quality project delivery. Our services cover the entire spectrum from IT architecture to application development and integration, maintenance/enhancement/testing and transformation of legacy systems to IT enabled services, including contact centers and BPO. Our services are delivered on time, are cost-effective and comprehensive. We cater to the different needs of the industry with in-depth knowledge of both the domain and the technologies we develop and support. For instance, in Financial Services & Insurance, our services are focused on Retail Banking, Investment Banking/Brokerage, and Insurance and are designed to help customers with channel integration and world-class portal development.
Financial services
Financial services and insurance companies around the world are increasingly outsourcing to combat shrinking margins, higher claims disbursement and increasing competition. Technology and BPO outsourcing engagements in financial services are fast becoming more complex and challenging as companies are looking to transfer risk management and compliance to third parties. There is a dire need for solutions that offer integrated, secure access to a financial services institution's products and services and systems that track compliance and bring down operational costs. MphasiS has an impressive financial services practice built through continual investment in domain and business expertise. Our services are focused on Retail Banking, Credit Cards, Investment Banking/Brokerage, Wholesale Banking and Insurance, and are designed to help customers with channel integration and world-class portal development. These services improve customer interactions, strengthen workflow management & business intelligence services, and modernize legacy applications to support real-time, flexible business processes. Consulting MphasiS Consulting offers performance management, process improvement consulting and customer relationship management solutions to our clients. We offer holistic solutions that integrate vertical domain knowledge, functional expertise, Six Sigma process approach, business intelligence and technology architecture. We aim to create breakthrough business process performance through our strong architecture and design which ensures business alignment and reduce downstream development and deployment risks. Our services provide in-depth insight to increase and improve process and performance across the organization, driving the move from reactive to pro-active management. We help align business strategies, people, process and technology to deliver operational and business-level benefits. Our 360� assessment and solution to business problems eliminates the 'silo' approach, which typically provides a single dimensional view and a sub-optimal solution. |
