Customer Care Executive/IT Helpdesk @ Birlasoft

Hi, Birlasoft a Software Application Development and Service provider is a part of the Global $ 1.2 Billion CK Birla Group and having 30,000 employees across the globe. Birlasoft is a part of GE Capital Strategic Partnership Program. Birlasoft offers IT services across the Globe, with operations in Bangalore, Chennai, Hyderabad and 3 centers in Noida, USA, UK, Asia Pacific, and Middle East. We are appraised as SEI CMMi and PCMM Level 3 and currently in the process of mapping our Level 5 QMS with Six Sigma Process.   We currently require Professionals with Expertise in IT Helpdesk/Customer Support  Voice Proces for our Bangalore operations. Nature of Job: �First level (L1) helpdesk for 30000+ users across the globe (major from US) would be calling over phone/mail. �Need to work in EST time zone for 9hrs (5.30 PM � 2.30 AM) � (9.30 PM � 6.30 AM) Skills: �Good in communication both verbal and written �Should be able to understand US accent over phone and maintain good telephone and mail etiquettes �Positive aptitude and open to continuous learning �Proficiency in working with computers and office applications like Microsoft, etc   Please walkin with your updated resume between 2:00 PM to 5PM from 23rd to 25th Nov 09 to the below mentioned address Venue:- Birlasoft (India) Ltd IV Floor, SJR iPark,Opp to Sathya Sai Hospital,EPIP Area, Whitefield,Bangalore - 560066 Phone - +91 80 4180 0000 Extn: 2516. Contact Person:-Thoufeeq To know more about the organization visit us at www.birlasoft.com Thanks Thoufeeq

Birlasoft is the global technology services division of the CK Birla Group, one of India's premier commercial and industrial houses, with strategic equity participation by GE Capital. Birlasoft offers IT services worldwide from development centers in India and Australia. Birlasoft has 5000+ technical employees and a large number of clients among Fortune 1000 companies. The company provides application development and support services in eCommerce, Data Warehousing, Legacy Systems, QA, CRM, RIMS (Remote Infrastructure Management Service) and ERP. Birlasoft's key strengths as an offshore outsourcing partner lie in its mature and robust global delivery model that embraces Digitized Project Management Methodologies, embedded within proven practices of Six Sigma, SEI CMMI Level 5 on Continuous Representation and a secure services framework with BS7799. Earning the trust of its customers and being honored with their repeat business, is what we strive for each day. Birlasoft is uniquely positioned to create value and provide a competitive advantage to our customers.