Front Office Assistant - Patient Care Services at Fortis

� New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients � Completion of corporate documentations & Escorting to their respective wards. � Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HOD's regarding., Staff Admission, Staff Dependants, Beas, VIP pt � Issue Calling Code to the pt. attendants so that they can call out side from the hospital � Counseling and Admissions (including Upgrade Surgeries) � Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader � Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message � Guest queries & Room Booking for expected admissions for next few days � Follow up for daily payable report while issuing the temp. Passes and updating the remarks � Handling Billing queries for routine pt. attendants � Taking request from Nursing Station or from the attendants for the particulars & Address Change Request � Informing attendants (by announcement / calls on cells � Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup � Cash Collection / Refunds Issuance of Receipts against deposits � Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges) � Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance. � Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers � Registration: Complete the registration process in a timely and accurate manner � Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift � MIS: Maintain and generate process related data as and when required by the HOD � Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patient's convenience � TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization � Provide patients with information regarding advised investigations and procedures � Assist and direct patients that have come in for health check up � Manage and record time spent by patient as mentioned in the standard operating procedure � Co-ordinate for timely delivery of the report at the designated counter � Maintain service standards as specified in the standard operating procedure � Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis � Interface with SRL Ranbaxy Lab and other diagnostic areas for patient's investigation reports � Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface � Proactively distribute feedback forms and seek suggestions from patients/attendants � Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile � Effectively utilize all communication systems � Adhere and contribute to cordial inter and intra team relations � Complete any other ad-hoc task assigned by the concerned superior � Any other task assigned by the HOD and the Management

A leading healthcare co. having offices/units all over India with its corporate office in New Delhi.Healthcare Delivery Organisation driven by quality, excellence, technology and research and to fulfill this vision through a broader prespetive.