AVP - CMS

Date of Posting: 4th March 2008   Job Title: AVP - CMS   Company Name: A Leading MNC Bank   Job Description: Handling customer�s queries / operational issues on PCM products - Collections, Payments, Remittances, Account-related or Net-related, in a professional manner and providing resolution within agreed TATs. Serving as one-point-contact for operational issues for a set of high value PCM customers. Understanding the transaction / call pattern, and identifying opportunities to minimise operational costs and increasing wallet share through cross selling of services. Supporting ongoing PCM service implementations. Developing a comprehensive understanding of the customer�s requirements through extensive interaction with the customer and recommend, wherever possible, suitable PCM solutions to address customer needs. Protecting Revenue from existing clients, monitoring Revenue at a client level and on a Product level on a regular basis. Evaluate trends, Revenue gaps through close tracking of Account Balances, Transaction volumes. Provide Value added services like At Your Service Reports, Customised MIS, Annual Service Reviews to strengthen relationship. Promote PCM business, values and awareness of PCM through actively soliciting participation in Regional Polls and surveys like Asia Money Poll, Euromoney Poll, Greenwich Survey and Annual Customer Satisfaction Survey. To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting.   Function: Operations / Marketing   Company Profile: A Leading MNC Bank   Location: Mumbai   Candidate Profile: Graduate (MBA degree-holder preferred). Atleast 2-5 years of relevant experience. Ability to manage the big corporate relationships independently. Ability to work under pressure. Excellent communication and negotiation skills. Ability to think laterally and close out issues. Working closely with various teams to deliver comprehensive solutions to meet customer needs. Good negotiation skills with internal/external customers.   Level: Middle Management   Contact Information: Dia Shah, Value Consulting, India. Phone: +91-22-40965503 E-mail: [email protected]