Insurance closed books have been a serious topic of discussion especially in the UK in recent years and to a lesser extent in US and EU. Various perspectives have been provided on insurance closed books, new market operators have emerged to address the opportunity (in the UK) and companies have addressed this issue in various ways. The focus of this article is on the challenges of managing life insurance and pensions closed books. attrition further affecting customer service. ?Change in business strategy � Some key players in the UK are focusing on their more profitable open books as a business strategy leaving their closed books to other players or specialized consolidators. Business drivers behind life insurance closed books..
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