BPO - The Next Stage for Management Graduates

BPO - The Next Stage for Management Graduates

- by Sandeep Jain *

Part - II Some News The National Association of Software and Service Companies (Nasscom) plans to introduce by this year end a common certification in terms of skills and knowledge, that matches industry requirement for youngsters aspiring to enter the booming BPO industry. Nasscom President Kiran Karnik said the certification, which would be universal across the country, was being planned in consultation with the BPO industry. He said the certification would help both aspirants and industry in terms of quality people, and it would be spread across the country so as to reach talent more widely. Karnik said another certification, for those currently employed within the BPO sector, was being planned, which would enable them to move up the ladder in handling people. Nasscom was integrating existing certification practices for the BPO industry in Karnataka, Andhra Pradesh and Kerela and make it universal. He urged the media to look the BPO industry beyond call centers, as within the call centers, there were areas, which required more skill and specialization, and Indian firms were proving in this sphere. Beginning This May' 04 vCustomer, a US-based provider of offshore business process outsourcing services, call centers and technical support services, has hired 25 graduates from elite business schools across India. Beginning this month, graduates from the Indian Institutes of Management, Xavier's Labour Relations Institute (XLRI), S. P. Jain Institute of Management and Research, Faculty of Management Studies, Delhi; National Institute of Industrial Engineering (NITIE); and the Indian School of Business, Hyderabad, will join the company's operation teams at its facilities in Delhi and Pune. Are you still thinking? Concluded.